FAQ

FAQ

Our Experts Answer

Frequently Asked Questions

1.What certifications do your plastic bottles have?
All our products are FDA (food contact) approved, REACH compliant, and 100% BPA Free. We provide official certification documents upon request for your compliance review.
3.Can I customize the design, color, and logo on the bottles?
Yes! We offer full customization services, including material selection, color matching, logo printing (silk screen, hot stamping), and shape design. We can also integrate Chinese cultural elements (like bamboo patterns, ink wash textures) to create unique packaging for your brand.
5.What is the minimum order quantity (MOQ) for bulk orders?
Our standard MOQ is 5,000 pieces for most products, but we accept smaller trial orders (1,000-2,000 pieces) for new customers to test our quality and customization capabilities. For large-scale orders, we offer volume discounts.
7.How long is the production and delivery lead time?
For standard products, production takes 15-20 days, and delivery to EU/North America takes 25-35 days (by sea). For custom orders, the lead time is 30-45 days, including design, proofing, and production. We can also arrange air freight for urgent orders.
9.Do you provide samples before placing a bulk order?
Yes, we offer free samples (up to 3 pieces) for standard products. For custom samples, a small fee applies, which will be deducted from your bulk order payment. Samples are shipped via DHL/FedEx, and you only need to cover the shipping cost.
11.What after-sales support do you offer?
We provide a 12-month quality guarantee for all products. If you receive defective items, we will arrange replacement or refund within 7 days of confirmation. Our sales team is available 24/7 to address any issues during and after your order.
13.Can you help with design if I don’t have a design draft?
Our professional design team can provide free design suggestions and drafts, and integrate cultural elements to help you create unique packaging.
15.Do your products meet EU cosmetic and food standards?
Yes, our cosmetic and food-grade bottles fully comply with EU Cosmetics Regulation and FDA Food Contact Standards, suitable for relevant product packaging.
2.What payment terms do you accept?
We accept T/T (30% deposit, 70% balance before shipment), L/C, and PayPal for small orders. For long-term partners, we can negotiate flexible payment terms based on your credit history.
4.Can you ensure compliance with EU and US packaging regulations?
Absolutely. Our R&D and compliance team closely follows updates to EU REACH, US FDA, and other regional regulations. All materials and production processes are audited annually to ensure full compliance. We also provide regulatory consulting services to help you meet local market requirements.
6.What types of plastic materials do you use? Are they recyclable?
We primarily use food-grade PET, PP, and HDPE, all of which are 100% recyclable. We also offer biodegradable plastic options (like PLA) for eco-conscious brands. All materials are sourced from certified suppliers to ensure quality and sustainability.
8.How do you handle quality control during production?
We have a 5-step quality control process: 1. Raw material inspection 2. In-process quality checks 3. Finished product testing (leakage, durability, safety) 4. Packaging inspection 5. Pre-shipment inspection. We provide a detailed QC report with photos and test data for every order.
10.Can you help with packaging design and branding?
Yes, our in-house design team specializes in integrating Chinese aesthetics with global packaging trends. We can provide end-to-end design services, from concept development to final artwork, to help your brand stand out in the competitive market.
12.Do you offer drop-shipping or private labeling services?
Yes, we support private labeling and drop-shipping for e-commerce brands. We can directly ship products to your customers with your brand packaging, and provide inventory management services to streamline your supply chain.
14. How can I get a detailed quote for my order?
Please send your detailed requirements (product type, capacity, quantity, customization needs, destination) via email or contact form, we will send a formal quote within 24 hours.
16. Why Choose Shumi Plastics?
We provide a fully transparent, hassle-free cooperation experience for every European and American client:
I.Dedicated Support: A single account manager for real-time production updates.
II.24/7 Response: Guaranteed resolution for after-sales inquiries within 24 hours. III.Standard product warranty: All products come with a comprehensive warranty, and we take full responsibility for any manufacturing defects.
IV.Transparent Audits: We welcome virtual video tours and on-site factory audits at any time.
V.Proven track record: Dozens of European and American clients have been partnering with us for over 5 years, which is the best testament to our service, quality and reliability.

About Us

Taizhou Shumi Plastics factory - professional plastic manufacturer for EU & US B2B clients

Shumi Plastics Co., Ltd. Leading Sustainable Plastic Packaging Manufacturer, Custom OEM ODM for Global Brands. 10 to 15 percent cost advantage as direct factory. 3 to 5 day rapid prototyping with free samples. Full customization.

We Are Social

Contact Us